Cancellation & Refund Policy

1. Order Cancellation Policy

At DigiVerse, we strive to deliver your digital subscription credentials as quickly as possible. You may request to cancel your order prior to subscription activation by contacting our support team via WhatsApp (+91 7404125583) or email (digiverse01@gmail.com). Once activation details/credentials have been dispatched, order cancellation is not permitted.

2. Refund Eligibility

Refunds are evaluated under the following conditions:

• Service Non-Delivery: If we fail to deliver your digital subscription within 24 hours of successful payment via Razorpay, you are eligible for a 100% full refund.
• Invalid Credentials / Non-Functional Subscription: If the subscription provided is defective or non-functional upon delivery, and our support team is unable to resolve or replace it within 24 hours of notification, a full refund will be granted.
• Duplicate Charges: In case of accidental double payment for a single transaction, the extra amount will be refunded in full immediately.

3. Non-Refundable Scenarios

• Change of mind after successful activation and usage of the digital subscription.
• Failure to read product compatibility or device requirements prior to purchase.
• Violation of service terms or credential sharing prohibited by subscription providers.

4. Refund Processing Timeframe

Once your refund request is approved by our support team, the refund will be initiated immediately through our Razorpay Payment Gateway. The refunded amount will be credited back to the original payment source (Credit/Debit Card, NetBanking bank account, or UPI VPA) within 5 to 7 business days in accordance with standard banking processing times.

5. How to Request a Refund

To request a refund or cancellation, please reach out to our dedicated support team with your order details and Razorpay Payment ID:

• Email: digiverse01@gmail.com
• WhatsApp Support: +91 7404125583
• Support Hours: 9:00 AM – 10:00 PM IST (Monday to Sunday)